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Troyer Products Returns and Refunds Information

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase,unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subject to a 20% restocking fee.

To complete your return, we require a receipt or proof of purchase that includes the order number and date of purchase.

Please DO NOT send your purchase back to the manufacture.

There are certain situations where only partial refunds are granted: (if applicable)

  • Damage to returned items not incurred during return shipping
  • Items returned without pre-authorization
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  Please note that ALL returns are subject to a 20% restocking fee.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 of days.

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@troyerproducts.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  All sales from our clearance or discount selection are final.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at cs@troyerproducts.com to obtain exchange authorization.  Once you have received the return authorization, return your product, you should mail your product to:

                3310 Magnum Drive

                Elkhart, IN,

                46516, United States.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.